Job Description
- To verify HIMS complaints, maintain logs sheets for record sharing to seniors.
- End-users support, resolving queries and issues in a timely and effective manner
- Ensure end-users have access to the necessary resources and tools to perform their jobs efficiently
- Document HMIS complaints from end-users, and distribute them to internal IT teams for resolution
- Ensure complaints are tracked and resolved in a timely manner, and follow up with end-users to confirm resolution
- Escalate complex issues to internal IT teams
- Ensure issues are properly documented and tracked, and follow up with teams to confirm resolution
- Report on help desk metrics, including issue resolution rates, response times, and customer satisfaction