Job Detail

Job Position - Department

Emergency Response Coordinator - Administration


05 years of relevant experience with 02 years in similar capacity


Master preferably in Healthcare Management

Last Date

7/17/2024 12:00:00 AM

Job Description

§  Start duty with daily round in Triage area, Waiting area, Clinical Areas  & Non Clinical Areas

§  Handle patient/attendants especially during rush hours

§  Explain anxious patients/attendants, about waiting time and process flow of ED

§  Addresses and resolves patients flow problems during shift

§  Visit all patients ongoing to ensure their comfort and satisfaction and follow-up to resolve complaints.

§  Updating and expediting the patient’s plan of care with the physician

§  Checks on delays in all sub processes including lab,consults,admission and referrals

§  Close Coordination with security supervisor to maintain strict visitor/attendants control

§  Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours

§  Initiate dialogue with different personnel and departments to resolve complaints and to                       review performance of ED to improve standards

§  To ensure that ED environment is maintained at a set standard at all times

§  Maintain strong liaison with all departments

§  Effectively coordinates with all support services and work closely with the In charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels

§  Coordinates with senior staff and will assist them in difficult situations especially dealing with difficult people

§  Coordinates with administrative office.

§  Serves the liaison with the Triage Staff

§  Ensure proper registration mechanism for direct entry patient in the Emergency.

§  Meet regularly with HOD for discussion and information update

§  Feed back about the round to the HOD.

§  The ability to perform in a professional manner during crisis or emergency situations

§  Maintains exemplary attendance and availability according to department need

§  Communicates information verbally and in writing to appropriate person

§  Must adhere the behavioral standard including creating positive relationship with patients,attendants,colleagues and with self

§  Maintain paper records in good order including accurate filing

§  Respecting the privacy, dignity, needs and belief of patients,attendant and colleagues

§  Behaving in a manner which is welcoming to and of the individual

§  Perform any other task as assigned by the Concerned Head