§ Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non Clinical Areas
§ Handle patient/attendants especially during rush hours
§ Explain anxious patients/attendants, about waiting time and process flow of ED
§ Addresses and resolves patients flow problems during shift
§ Visit all patients ongoing to ensure their comfort and satisfaction and follow-up to resolve complaints.
§ Updating and expediting the patient’s plan of care with the physician
§ Checks on delays in all sub processes including lab,consults,admission and referrals
§ Close Coordination with security supervisor to maintain strict visitor/attendants control
§ Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours
§ Initiate dialogue with different personnel and departments to resolve complaints and to review performance of ED to improve standards
§ To ensure that ED environment is maintained at a set standard at all times
§ Maintain strong liaison with all departments
§ Effectively coordinates with all support services and work closely with the In charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels
§ Coordinates with senior staff and will assist them in difficult situations especially dealing with difficult people
§ Coordinates with administrative office.
§ Serves the liaison with the Triage Staff
§ Ensure proper registration mechanism for direct entry patient in the Emergency.
§ Meet regularly with HOD for discussion and information update
§ Feed back about the round to the HOD.
§ The ability to perform in a professional manner during crisis or emergency situations
§ Maintains exemplary attendance and availability according to department need
§ Communicates information verbally and in writing to appropriate person
§ Must adhere the behavioral standard including creating positive relationship with patients,attendants,colleagues and with self
§ Maintain paper records in good order including accurate filing
§ Respecting the privacy, dignity, needs and belief of patients,attendant and colleagues
§ Behaving in a manner which is welcoming to and of the individual
§ Perform any other task as assigned by the Concerned Head