Job Description
- To assist RM to devise HWPI (Hospital wide Performance Improvement) programs to enhance standards of care for patients. Simultaneously, to devise DPI (Departmental Performance Improvement) programs, along with departmental stake holders and member’s committee assigned by CEO.
- Assist in development of policies, procedures and guidelines for Quality Assurance programs to ensure the highest standards of patient care.
- Lead the team to implement the policies, procedures and guidelines to ensure highest standards of patient care.
- Monitor compliance with healthcare regulations, accreditation standards and internal policies.
- Lead team to Conduct audits and quality assessments to identify areas for improvement and ensure Continuous Quality Improvement for the Campus.
- At Campus level, to Collaborate with clinical and administrative staff to promote a culture of patient safety.
- Monitor and analyze Feedbacks, Complaints, Near Miss events, Incidents, Sentinel events at Campus level to ensure updated database records, managing the above within timelines to close the above well in time.
- To further ensure, with help of AM and Data Analyst for updated record database.
- To identify trends of events and other safety-related data to prevent adverse events
- Lead or participate in RCA and FMEA for significant incidents, to formulate effective preventive actions and corrective actions whenever applicable.
- Deliver trainings programs on Quality Improvement and patient safety for clinical and non-clinical staff
- Provide guidance and support staff on best practices.
- Support QMD staff in learning new skills and enhance their knowledge base.
- Assist RM to prepare reports for CEO and board presentations incorporating data from all three campuses.