· Manage the installation, configuration, and maintenance of software applications to ensure optimal performance and user accessibility.
· Manage the installation, configuration, and maintenance of IT systems, including hardware, software, and networks.
· Provide support for application-related issues, troubleshooting, and resolving problems promptly.
· Monitor the performance of software applications, identify issues, and resolve them in a timely manner.
· Monitor system performance and ensure the timely resolution of IT-related issues.
· Manage and maintain LAN, WAN, and internet connectivity.
· Provide support for hardware, software, and network-related issues.
· Conduct training sessions and provide guidance to staff regarding IT-related queries and the use of applications.
· Manage IT inventory, ensuring accurate records of hardware, software, and licenses.
· Perform regular maintenance of IT equipment, including computers, printers, and networking devices.