Job Description: Specialist – Telehealth Program
Position Overview:
The Specialist Telehealth Program at CHD, IHHN plays a central role in delivering high-quality, equitable and free-of-cost virtual healthcare services and online consultations to patients in remote and underserved regions of Pakistan. Using IHHN’s innovative Hub-and-Spoke Telehealth Model the Specialist provides supervision and support to clinical team in telehealth consultations to the patients. This role supports IHHN’s mission to transform healthcare access through innovation with a strong focus on primary healthcare, maternal and child health, digital diagnostics, team leadership and community engagement.
Key Responsibilities:
Clinical Care and Service Delivery:
· Conduct virtual consultations for patients located at remote Telehealth Spoke Centers..
· Support the clinical team in providing quality online consultations including history taking, diagnosis and management.
· Review the clinical decisions, prescribed medications, order investigations and follow-ups to improve the quality of care.
· Collaborate with on-site nurses, midwives and allied staff to ensure comprehensive and patient-centered care.
· Guide the doctors and nursing staff on the assessments and enhance the utilization of digital diagnostic equipment.
Patient Management and Continuity of Care:
· Maintain ongoing care relationships with patients through scheduled virtual follow-ups.
· Support the clinical team in treatment adherence, identifying complications and making safe referral decisions when required.
· Assist the clinical team in improving online consultation efficiency and meeting patient consultation targets.
· Contribute to achieving high patient return rates, ensuring continuity and quality of care.
· Work with multidisciplinary teams to improve the quality of care and disease outcomes.
· Participate in evaluations measuring including consultation effectiveness, clinical accuracy and outcomes from tele-supervised procedures
· Contribute to SOP and protocol development of Telehealth Program.
Team Leadership & Capacity Building:
· Lead and manage a team of teleclinic doctors, providing oversight, performance feedback and regular case-based learning sessions including CMEs.
· Enhance the team’s clinical capabilities in history-taking, diagnosis, patient communication and management planning via ongoing mentorship and feedback loops.
· Engage with Spoke site nursing staff and midwives to strengthen their role in virtual consultations.
· Foster a culture of collaborative care and accountability, ensuring the team maintains IHHN’s clinical excellence standards.
Digital Health Innovation:
· Use and optimize IHHN’s HMIS 2.0, Queue Management System (QMS), and digital diagnostic devices.
· Contribute feedback to improve digital tools and virtual care workflows.
· Support adoption of new telehealth technologies and tools across clinical teams.
Academic Engagement:
· Conduct CME programs, case presentations and journal clubs, particularly focused on Telehealth service delivery.
· Train medical and paramedical staff in remote communication, digital diagnostics and clinical standards.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”