Job Description
The Senior Manager, Human Resources will be responsible for supervising and controlling the following aspects of people management at the campus level:
- STRATEGIC HR MANAGEMENT
- Support the Head of HR in developing and executing the hospital's HR strategy and annual HR plan.
- Leading and managing the HR team at campus level, ensuring it is qualified, well-trained, and capable of meeting the job requirement.
- Train, guide, and supervise HR team under span of control, delegate tasks, monitor performance, and provide guidance to ensure consistent service delivery.
- Ensuring departmental and individuals' performance KPIs are in place and the same are being monitored on regular basis and corrective actions taken, including personnel counselling and mentorship.
- Ensuring adequate and appropriate segregation of duties from internal controls perspective are in place.
- Ensure adherence with the HR authorities' matrix towards effective and efficient internal controls and ensuring compliance thereof.
- Fostering strong relationships with all stakeholders, including all directorates and HoD's to support high-quality patient care.
- Contribute towards development of a robust HR digital modules and systems (HMIS/HRMS).
- Drive organizational culture initiatives that support employee engagement and service excellence.
- Align HR initiatives with organizational goals and accreditation standards (ISO 9001, JCIA, etc.).
- Lead HR projects related to process improvement, automation, and workforce optimization.
- WORKFORCE PLANNING AND TALENT MANAGEMENT
- Perform workforce planning, budgeting, and forecasting in collaboration with department heads.
- Ensure effective onboarding and retention strategies to maintain a stable workforce.
- Ensure timely and effective recruitment and selection processes for all clinical and non-clinical roles.
- Develop and maintain a talent pipeline for critical and specialized healthcare positions.
- To provide functional support to campus management for preparation of yearly/new projects HR budgets, regular monitoring of utilization versus approved budgets liaise with HR Finance.
- Ensuring that the HR costing mechanism in place enables correct costing of services being rendered.
- Devises strategies and ensures implementation of cost control measures in the assigned areas.
- EMPLOYEE RELATIONS AND COMPLIANCE
- Manage employee relations, grievance handling, disciplinary procedures, and exit management as per approved policies and protocols.
- Ensure all standing committees as required by the law are formulated and functional in campuses including anti-workplace harassment and disciplinary proceedings committee according to approved ToR's.
- Foster a positive and compliant work environment that adheres to labor laws, institutional policies, and ethical standards.
- Ensure HR operations comply with Pakistan labor laws, institutional policies, and audit standards.
- LEARNING & DEVELOPMENT
- Lead the learning & development activities; oversee the training design and delivery of staff training programs and take initiatives.
- Collaborate with the Quality & Monitoring Directorate to ensure HR-related QMS training supports accreditation and QMS standards.
- Identify training needs and oversee the execution of the annual training plan and monthly learning bulletin.
- Coordinate capacity-building programs in collaboration with the management and external trainers.
- Evaluate the effectiveness of training and its impact on employee performance.
- COMPENSATION & BENEFITS ADMINISTRATION
- Ensure timely payroll processing, benefits administration, and employee welfare programs.
- Participate in compensation reviews and benchmarking exercises with the regional office.
- Ensure equity in employees salaries by positions, bands and as per the position's benchmark and ranges.
- Maintain confidentiality and accuracy in HR data and payroll management.
- PERFORMANCE MANAGEMENT
- Implement and monitor performance appraisal systems and ensure fairness, transparency, and consistency.
- Support line managers and HoD's in setting KPIs and evaluating employee performance.
- Link performance outcomes with training and career development plans.
- Plan and implement employee engagement and recognition programs.
- QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT
- Ensure documentation, and record-keeping comply with internal/external audits and QMS (ISO 9001:2015) standards.
- Drive continual improvement and risk management in HR processes for improved employee experience.
- Contribute to the development of HR policies, Sops, quality objectives, and improvement plans.
- Lead HR risk and opportunity assessments and contribute to continual improvement initiatives
- Foster a positive organizational culture focused on teamwork, respect, integrity and people-centric approach.
- OTHER TASKS
Perform any other task assigned by the administrative and functional heads and/or by the management that commensurate with your knowledge and skills.
Note: Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background check and control.