Job Description
- Supervise daily phlebotomy services across inpatient, outpatient, and emergency areas.
- Ensure correct patient identification and samples accurately labeled and dispatch to the laboratory.
- Monitor workload and allocate staff to ensure smooth operations and coverage.
- Provide training, guidance, and orientation to new staff in accordance with approved SOPs and standard guidelines
Manage phlebotomy duty rosters, attendance, leaves and ensure adequate coverage.
- Supervise, mentor, and evaluate phlebotomy staff.
Prepare and manage duty rosters and leave schedules.
- Conduct training, competency assessments, and performance management of phlebotomy staff.
- Enforce discipline, SOP compliance, and professional conduct.
- Ensure strict adherence to biosafety, infection control, and waste disposal protocols.
Investigate and report incidents, needle-stick injuries, and adverse events.
- Promote a patient-centered and safe service environment.
- Ensure venipuncture and blood collection must be strictly conducted according to physicians' orders, hospital
protocols, and approved SOPs.
- Maintain a clean, organized, and safe work environment at all times, adhering to infection control and biosafety
guidelines.
- Monitor, maintain, and replenish phlebotomy supplies to ensure uninterrupted service delivery.
- Ensure timely sample collection and coordination with laboratory sections across all hospital areas, including ER,
OPD, and IPD, with priority coverage for ICU, NICU, CCU, and SICU.
- Ensure disposal of biomedical waste and sharps, use of PPE according to hospital policies and regulatory standards.
- Ensure complete and accurate documentation of all sample rejections, including reason for rejection and corrective
action taken.
- Actively participate in audits e.g. ISO 15189, PHHC, including documentation review, record maintenance,
compliance with sample handling procedures, and preparation for internal and external inspections.
- Ensure all phlebotomy and sample collection activities comply with ISO 15189 standards, SOPs, and quality
assurance requirements.
- Maintain appropriates records and statistics, monitor KPIs and make measures to improve the KPIs.
- Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”