Job Description
- Serve as the initial point of contact for IT encountering issues with hardware, software, network connectivity, and
in-house applications.
- This includes logging and tracking support requests, and escalating complex problems to
senior IT teams.
- Ensure the proper functioning and maintenance of critical hospital systems (e.g., HMIS, ERP) including regular
updates, monitoring system performance, and ensuring data security and backup protocols are followed.
- Utilize expert knowledge to resolve varied and complex technical issues, often requiring in-depth root cause
analysis and minimizing downtime.
- Translate complex technical situations into simple terms for non-technical staff for better understanding.
- Work closely with multi-disciplinary teams, including clinicians, administration, IT teams, and external software
suppliers, to ensure smooth operations and address system issues.
- Provide specialist training, guidance, and support to other IT team members and end-users across the campus on
new systems or functionalities.
- Manage user accounts and access rights, including onboarding new users and providing introductory and ongoing
training sessions for staff to ensure they can effectively use the systems.
- Assist project teams with tasks during the implementation of new systems or upgrades, which may involve testing,
training, and user communication.
- Provide support to end-users, answering technical questions and resolving system level issues.
- Perform routine system maintenance, including updates, patches, and backups.
- Maintain accurate records of applications check list and maintenance activities.
- Implement Standard Operating Procedures (SOPs), ensure accurate and up-to-date documentation, and handle
sensitive patient data in compliance with privacy regulations and hospital policies.
- Participate in an on-call rotation to provide support for urgent problems outside of normal office hours.
- Ensure compliance with IHHN policies, industry standards, and regulatory requirements.
- Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”