Job Description
- Greets all patients, their attendants and answer promptly and accurately with courtesy in person or over the phone.
- Ensure that the counters and waiting areas are properly maintained.
- Serve as a point of contact for complex patient questions and issues, resolving them with empathy and professionalism.
- Support clinical operations to ensure smooth clinic and counters' operations to cater volume by coordinating with relevant stakeholders.
- Assist in the patient facilitation services on daily basis, including patient check-in/check-out, appointment scheduling, and managing patient flow.
- Supervises management of HMIS pertaining to Medical Record (MR) Registration, Investigation Requisition Slips ORS), Clinic Scheduling, Appointment, Registration, Clinic cancellation and appointment confirmation.
- Monitors the activity of the issuance of medical record numbers at counters, ensuring information completeness.
- Maintain front office supplies and inventory; and assist with budget and financial reporting.
- Handle pending activities regarding admission and discharge queries.
- Supports operations in achieving KPIs; including volumes, waiting time and no-show rate etc,
- Support security protocols, ensure the facility remains clean, safe, and secure, and maintain the confidentiality of patient information and service excellence standards.
- Adheres to professional standards, hospital policies, procedures, and service excellence standards.
- Works closely with multidisciplinary teams for smooth service delivery and patient satisfaction; e.g. physicians, nursing, clinical staff, IT, security, maintenance etc.
- Facilitate and participate in projects for improving efficiency, quality health care services and patient satisfaction by supervising performance of assigned staff.
- Train, guide, and supervise patient facilitation services staff, delegate tasks, monitor performance, and provide guidance to ensure consistent service delivery and they follow hospital policies and procedures.
- Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”