Job Description
- Supervise daily ER operations to ensure smooth and efficient workflow.
- Monitor patient triage, waiting time, and treatment turnaround time.
- Ensure adherence to emergency protocols and clinical pathways.
- Coordinate admissions, transfers, and referrals in collaboration with IPD and other departments.
- Manage bed allocation for emergency admissions in coordination with ER management.
- Act as liaison between ER physicians, nursing staff, diagnostics, pharmacy, and support services.
- Ensure timely communication during critical cases and mass casualty incidents.
- Coordinate with ambulance services and external referral centers.
- Monitor incident reporting and ensure timely resolution.
- Ensure availability of emergency equipment and supplies.
- Report equipment malfunction or stock shortages immediately.
- Maintain ER statistics including patient volumes, acuity levels, and admission rates.
- Prepare daily, weekly, and monthly ER performance reports.
- Track KPIs and recommend operational improvements.
- Ensure respectful and compassionate service delivery in high-pressure situations.
- Support Head of ER in monitoring of staff attendance, duty rosters and shift coverage in coordination with HR.
- Support training, onboarding, and orientation programs for new and existing staff.
- Ensure availability of required forms, stationery, and clinical support materials.
- Report equipment or facility-related issues for timely resolution.
- Promote a safety-first culture and enforce adherence to infection control protocols.
- Handle patient complaints promptly, implementing corrective and preventive measures.
- Ensure adherence to hospital policies, service excellence standards, and confidentiality at all times.
- Ensures the respect for dignity; cultural, religious and social sensitivities of the patients and their attendants.
- Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”