Job Position - Department

Urgent Care Services-Supervisor - Clinical Operations

Experience

4-6 Years

Education

Bachelor’s or Master’s Degree

Last Date

31-Oct-2026

Job Description

Job Purpose:

To supervise and coordinate the day-to-day operations of the Urgent Care Service (UCS), ensuring efficient patient flow, timely service delivery, adherence to clinical and operational protocols, and effective coordination among clinical and non-clinical teams.

Key Responsibilities

·         Supervise daily UCS operations and ensure service readiness throughout operational hours.

·         Monitor patient registration, triage, waiting times, patient flow, and timely consultations.

·         Coordinate with doctors, nurses, patient care assistants, reception staff, and other relevant departments.

·         Ensure timely escalation of clinical concerns and operational issues to the relevant authorities.

·         Monitor staff attendance, punctuality, duty rosters, and adherence to assigned responsibilities.

·     Ensure compliance with organizational policies, patient safety standards, infection prevention protocols, and   service quality requirements.

·         Monitor patient complaints and facilitate their timely resolution.

·         Maintain accurate operational records and prepare daily, weekly, and monthly performance reports.

·         Identify workflow gaps and implement corrective actions in coordination with the UCS management.

·         Ensure effective coordination with the Emergency Department for patients requiring escalation or transfer.

Qualification and Experience

·         Bachelor’s (preferably master's) degree in Healthcare/Hospital Management, or a relevant discipline.

·      Minimum 4–6 years of experience in hospital operations, urgent care, emergency services, or outpatient       services.

·         At least 2–3 years of supervisory experience in a healthcare setting.

·         Strong understanding of patient flow management, and healthcare quality and safety standards.

·         Excellent communication, coordination, problem-solving, and team management skills.

Required Competencies

·         Operational supervision and staff management

·         Patient flow and service coordination

·         Incident reporting and escalation

·         Data monitoring and performance reporting

·         Effective communication and conflict resolution

·         Ability to work in a fast-paced healthcare environment