Job Description
- Responsible to accomplish set goals & objectives and continuous improvements in NFSD as directed by the management.
- Responsible to adherence to the policy and procedures for patient meals / cafeteria / catering, store supplies, safe food production & kitchen operational safety practices and recommend improvements to upgrade the services for smooth and quality operation in NFSD.
- Develop & implement balanced staff duty schedules within the available functional resources in all areas of NFSD
- Maintain effective coordination of routine functions between and within food service units.
- Provide training to team members in the techniques of quality improvements, professional services related, data collection and analysis reporting and new methods of work performance.
- Maintain statutory requirements and codes of good working practices in connection with the hygiene, safety and sanitation principles in NFSD. Also, responsible to ensure that local regulatory/ international food safety compliance audit - visits & IA operational audits are conducted / managed smoothly in accordance with established SOPs.
- Responsible to ensure quality service in patient areas /cafeterias and ensure that during peak hours effective supervision is available and continue inspection of customer handling is carried out.
- Optimize the provision of services to promote customer satisfaction and participate in quality improvement efforts as directed.
- Provide continuous daily feedback to management for advice on work matters and operational issues.
- Investigate quality and service related customer complaints and initiate corrective action and provide feedback to management.
- Provide technical support to other IHN campuses where required.
- Plan, organize, manage and supervise all official meeting catering functions as directed.
- Responsible to monitor the assigned budget targets/expenses / revenues in NFSD.
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- Any other related task as assigned by supervisor.