The Senior Manager Administration is a key member of the Hospital Management, reporting directly Chief Operating Officer and accountable for all operational aspects related to ancillary services at Indus Hospital campus as well all outreach / satellite campuses. The incumbent is responsible for operational administration aspects of the Indus Hospital campus / outreach, staffing, operational management, quality outcome, efficiency, costs and patient & non-patients satisfaction etc.
The incumbent direct support services e.g. safety & security, transport, housekeeping & porters, laundry & linen, nutrition & food services including staff housing at TIH / outreach campuses. The designated individual will ensure the delivery of high- quality and cost –effective service / care with Indus Hospital Mission, Vision and Values and in accordance with government regulations. The designated individual is responsible to actively participate in the hospital strategic planning (as directed) and contributes to the achievement of institutional goals & objectives.
The incumbent is also responsible for budget development, implementation and management of administration division including strategic planning. He / She is also responsible for the expansion and operational plans tied to the Indus Hospital strategic plan.
ADMINISTRATION ACCOUNTABILITY
- Safety & Security Management (TIH Campus / Outreach Campuses)
- Housekeeping / Porters Management (TIH Campus / Outreach Campuses)
- Laundry & Linen Management (TIH Campus / Outreach Campuses)
- Nutrition & Food Services Management (TIH Campus / Outreach Campuses)
- Staff Housing Services Management (TIH Campus / Outreach Campuses)
Transport Services Management (TIH Campus / Outreach Campuses)
6. TASKS &ACCOUNTABILITIES:
- Responsible to set up clear expectations and accountabilities for line Managers / Assistant Managers / Team Leads etc.
- Responsible to maintains current and future view of solution capabilities with eye towards understanding the impact on services
- Motivate management staff, set directions, delegate and set objectives & goals
- Collaborates with other stakeholders / HOD,s / line management staff for the purpose of building working professional relationship, as well as implementing and maintaining services / programs
- Responsible to monitor daily operations for the purpose of ensuring the efficiency of operations
- Responsible to conduct or (as directed) technical – administrative investigations e.g. breach of security, violation of Indus code of conduct and to ensure that investigations are carried out impartial manner.
- Responsible to develop control & monitoring tools / departmental policies & procedures for line managers / assistant managers / team leads and ensure effective implementation – monitoring.
- Responsible to develop departmental annual goals & objectives / capex and to provide technical guidance to management staff.
- Performs personnel functions (e.g. interviewing, work performance evaluation, supervising,, staff development etc.) for the purpose of maintain adequate staffing, enhancing productivity of personnel and achieving objectives within budgets
- Leads and inspects campus / outreach facilities to ensure that best practices are in place and effectively being managed by line management staff.
- Perform other responsibilities as requested by the Hospital COO