Job Description
- Tend to patients, visitors and healthcare professionals politely and efficiently dealing with any queries tactfully and discreetly, referring them to professional staff and other relevant departments.
- Ensure the smooth functioning of designated OPD and reception.
- Provide daily reports of assigned area to the Head of Receptions.
- Ensure information regarding the schedules and availability of consultants are updated.
- Coordinate with the Head of Receptions with regards to unresolved issues.
- Coordinate with all staff in assigned working area.
- Supervise, assign, and monitor reporting staff; coordinate with supervisors in case of absence of staff, informing Section Head and the Floor Manager.
- Serve as a point of contact for patients and attendants.
- Ensure all newly admitted patients are tended to by the Ward Receptionist.
- Arrange for ambulances to transport patients (if required); Coordinate with the Front Office accordingly.
- Coordinate and arrange for medicines required for OPD patients from the hospital Pharmacy.
- Ensure patients and their attendants are informed of payment status if donations are requested.
- Ensure all documentation with respect to admissions, discharges (including discharge summaries prepared by medical officers/residents) and services provided to patients are accurately maintained.