Job Description
Contractual Position only for 02 months:
Job Responsibilities:
- Tend to patients, visitors, and healthcare professionals politely and efficiently dealing with any queries tactfully and discreetly, referring them to professional staff and other relevant departments.
- Answer inquiries on the telephone; take messages, screen calls for Surgeons, Anesthetists & Nursing Staff.
- Communicate with emergency services in case required for any patient.
- Liaise with supervisors to ensure that an appropriate level of stationery and printer consumables is maintained.
- Schedule and organize appointments for patients, obtain accurate and appropriate information from other health providers and ensure departmental guidelines regarding time limits. Schedule follow-up appointments as recommended by the consultants.
- Ensure that all relevant paperwork, including appointment letters and supporting documentation, is completed to the highest standards.
- Ensure effective day to day operation of the reception area by maintaining available and operational administrative resources. Ensure the reception desk and waiting areas are maintained in a presentable manner.
- Assist patient/attendant(s) in sending to the department of Patient Welfare as per request.
- Participate in the administration of an electronic patient information system. Responsible for updating information about patients in the HMIS system.
- Prepare daily audit reports for the electronic patient information systems and monitor amendments.
- Maintain confidentiality and exercise discretion in relation to all Hospital matters dealing with sensitive issues. Ensure confidentiality adheres to all times and discretion is used with the sound of judgment.
- Facilitate patients when referred to other hospitals for procedures not catered at TIH currently by arranging for appointments and transport.
- Responsible to perform any other duties as assigned by the Supervisor/Head of the Department.