Job Detail

Job Position - Department

Assistant Manager - QIPS - Quality Improvement and Patient Safety


At least 4-5 years of working experience in healthcare institution/ related field.


MBBS/ BDS / BScN or MScN (preferable) Msc/Bsc in Basic Health Sciences

Last Date

4/7/2024 12:00:00 AM

Job Description

Performance Improvement Related:

  • Review clinical audit reports and share with Manager/ Head of Department.
  •  Facilitate under supervision staff in conducting awareness sessions on various quality improvement standards, internal quality audits, and other areas as required.
  • Ensure that all the newly employed staff in Quality Improvement and Patient Safety Department have their orientation within the specified period.
  • Arrange training for Quality Improvement and FOCUS PDCA.
  • Ensure the implementation of improvement activities across the hospital.
  • Provide resources for different Committees of the Hospital & departmental Committees.
  • Attending different Quality Improvement Committee meetings as assigned.
  • Develop Quality Initiative plans.
  • Update the activities to the Manager QIPS, on an on-going basis.
  • Provide assistance to Manager in departmental tasks and other assignments.
  • Assist in preparation of Policies, Standard Operating Procedures (SOP) & Manuals of Clinical and Non-clinical departments.
  • Ensure the proper maintenance of Credentialing and Privileging Records.

Data Analysis Related:

  • Ensure the validity of data and KPIs / quality goals of all departments on regular basis.
  • Responsible for recommendations regarding annual review/ revision within all TIH quality management, databases, indicators.
  • Ensure the validity of clinical indicators of clinical departments on regular basis.
  • Review results of committee meetings from all assigned facilities and prepare quarterly reports for the Head of Department.
  • Draft data driven plans related to the area of assignment (e.g. Risk Management, Quality Improvement, Data analysis, etc.).

Patients Complaints, Concerns & Issues:

  • Maintain established departmental policies and procedures, objectives, & quality management program.
  • Provide guidance to patients and their attendants for their problems & concerns.
  • Provide assistance in designing strategies for the convenience of the patients.
  • Execution and implementation of the policies through all counters of public interface.
  • Interview patients for personal information.
  • Liaise with consultants, doctors and department managers for giving better services to the patients and solve their problems.
  • Provide guidance and required information to patients coming for treatment.
  • Attend departmental meetings as and when required.
  • Update the activities to the Manager on an on-going basis.
  • Update and advise the Manager on all complaints, concerns and issues of serious nature.
  • Assist the Manager in departmental tasks